USA when consumers go and sign up to get a new phone . They choose the operator , pre-paid or postpaid plan , make a choice about what sort of store or retailer experience they want to have , online or through a call center ,” he continues . “ At Brightstar , we use algorithms to train statistical models to make predictions about what an individual customer is likely to do so that retailers can understand and navigate all these nuances and reap the dividends .”
Procurement innovation Its vision to make mobile technology accessible to all is fully underpinned by its procurement division , where it has transformed outdated business models to drive a fully integrated , end-to-end customer service . “ We are not solely focused on indirect procurement , it is about supporting the business to operate wherever possible . From computers , to software and office supplies and anything else of that nature – it is important to have an impact .
“ The money we save by getting the best vendor not only helps us save money and improve our profitability , but we also get to find the best vendor for our clients .”
Internal cross-collaboration Looking at further areas of potential , Brightstar will continue working to provide exceptional value by launching innovative and products and services for employees . Its decision to centralize its use of travel agencies to one travel management company which will work across its global functions , is one such example .
“ With the development of an expense management tool , not only did we reduce our costs and increase compliance as a result , but we reduced thousands of hours spent completing expense reports by scanning receipts that were taped to a piece of paper ,” says Harrat .
Another important aspect of internal collaboration is working with champions .
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