BERKSHIRE HATHAWAY GUARD INSURANCE COMPANIES
160 of data gives the organization a significant edge . “ Whether it ’ s for claims processing or policy selection and pricing , we always manage data down to the scintilla level . This means we can provide our analysts and actuarial staff the data they need to make good , real-time decisions ,” he explains .
Digital transformation can put a strain on any business ’ wallet but at Berkshire Hathaway GUARD , the enterprise has shrewdly taken a build , rather than buy , approach . “ A lot of resources , time and effort are consumed when companies decide to replace their policy administration system , portals , claims system , or spend their time integrating multiple third-party systems ” observes Witkowski . “ It distracts the business and slows it down . Because of this , we don ’ t replace any systems . Instead , we evolve our systems . Therefore , we don ’ t waste the resources and we don ’ t throw away that investment . However , we still must make the system very easy for an agent to use , as we don ’ t work directly with consumers .”
APRIL 2019