CLICK TO WATCH : ‘ MUTUAL & FEDERAL PROUDLY BECOMES OLD MUTUAL INSURE ’
387 a digital structural footprint perspective to enable nimbleness when engaging with our customer and business partners .”
Singh identifies speed to market as one of the biggest drivers behind the industry-wide transition to digital processes , meeting the expectations of consumers who appreciate the immediacy with which they can leverage new products , services , and solutions that is afforded by disruptive technologies . “ The second most significant factor is reducing costs where possible ,” Singh says , and indeed leaner operations ultimately benefit the customer as operational costs are brought down . “ Everything we do as a business is focused on enabling a smoother and faster customer journey .”
A significant part of establishing the digital-driven approach to improving the customer experience is in the establishment of a modern operational culture . Prior to becoming Head of IT , Singh served Old Mutual Insure as the Head of Development and was instrumental in introducing Agile methodologies to the organisation , laying the foundations for a measured and precise digital transformation
www
. gigabitmagazine . com