“ M y dear , here in Wonderland , we must run as fast as we can , just to stay in place . And if you wish to go anywhere , you must run twice as fast as that ,” wrote Lewis Carroll , author of Alice in Wonderland .

While to many , it ’ s simply a quotation from a children ’ s novel , to Gia Thi Nguyen , Head of Operational Excellence , it ’ s a powerful mantra for technological change . Thi sees the true value of the words in Carroll ’ s famous book and believes it accurately defines digital transformation as a whole . “ Digital transformation is about agility , speed and even more importantly , it ’ s just 1 % digital and 99 % human ,” affirms Thi . “ This means that the human-centric approach is key in regards to any digital transformation .”

Thi has worked in five different countries including the UK , Czech Republic , Vietnam , Spain and Germany . That diversity of experience has provided him with a philosophy of operating with a human-centric approach that focuses on attributes that define humans such as : compassion , empathy , curiosity and creativity . Thi affirms that unlocking digital

APRIL 2020

Technology Magazine April 2020 | Page 112

Gia Thi Nguyen , Head of Operational Excellence , discusses the importance of digital transformation and operating with a human-centric approach

“ M y dear , here in Wonderland , we must run as fast as we can , just to stay in place . And if you wish to go anywhere , you must run twice as fast as that ,” wrote Lewis Carroll , author of Alice in Wonderland .