CASE STUDY
How Telstra Purple helped London City Airport initiate a ‘ Smart Airport ’ experience
One example of the Telstra Purple team ’ s digital transformation work is an extensive programme with London City Airport to help the airport achieve record passenger numbers . The work involved business case development , enterprise architecture work , operating model design , business continuity and security strategy .
With the aim of attracting more passengers and dynamically managing traffic through the terminal , the ‘ Smart Airport ’ programme uses business intelligence and analytics from 190 cameras across the airport to make smarter decisions and prioritise investment .
“ The work goes back some seven years , so it ’ s been a real journey in the truest sense of the word ,” explains Adrian Spink , Head of Telstra Purple in EMEA . “ The airport was working with legacy technology across many of its key areas , to the point where there were some really basic elements that had to be addressed first , so that initial stage was about ensuring everything was stable , robust and resilient . In collaboration with the airport , we carefully planned the full digital transformation journey in order to roll out a truly ‘ smart ’ airport , which resulted in passenger growth and enhanced customer experience . This included some really groundbreaking technologies , including check-in screen systems , sensor technologies to manage passenger flow through the terminal , work on expanding both airline partners and the physical building and , most recently , the deployment of the UK ’ s first digital air traffic control tower which will go live later on this year .”
This wide-ranging transformation project led to an increase in passenger numbers of 25 % over the past four years and helped reduce overall turnaround times .
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