Technology Magazine April 2021 | Page 239

CSG
JAMES KIRBY TITLE : SVP & HEAD OF EMEA BUSINESS INDUSTRY : COMPUTER SOFTWARE LOCATION : LONDON , ENGLAND
James Kirby is Senior Vice
President and Head of EMEA at CSG , where he is responsible for the go-to-market strategy and business development across the region . His international experience helps him craft service offerings that improve customer experience . With 20 years ’ experience at CSG , Kirby puts customer excellence and continuous improvement at the centre of his strategy . He has previously held product management , business development and services roles within CSG .
CSG ’ s Digital Mediation platform was developed to help businesses manage their data streams more efficiently . “ It allows us to take any type of data from any source , process that data , analyse it and then distribute it to other systems ,” James explains .
CSG operates on the premise that technology is ever evolving , and that it is vital to always stay one step ahead . As a result of this approach , they can meet the everchanging needs of their customers . CSG has a unique take on digital transformation , which James describes below .

EXECUTIVE BIO