SAVE THE CHILDREN
Content + Cloud , which provides the Charity ’ s service desks in the UK . “ They run those services in London , supporting users and things in the building . They do a very good deal for us as we ’ re an NGO . They ' ve got some really good people - if you go out to the actual staff in the office , they just see them as part of my team , they don ' t realise they ' re part of another company .”
The work that Save the Children already had underway stood it in good stead for the ongoing COVID-19 pandemic . “ We rolled out Teams in four weeks flats at the beginning of lockdown . We were planning to do that anyway in a phased approach - It ’ s always hard with 17,000 users - but then COVID landed . I managed to get six people from Accenture for four weeks to help us for free , which really helped .” The changes mandated by COVID-19 were not too dissimilar to its existing digital workplace ambitions . “ What it potentially helped us think about is how far we are on our digital workplace journey . We ' re just about to do some self assessments to see where we are compared to others in the market , and I have a feeling we ' re quite a way along compared to others .”
Going forwards , the charity is implementing automation in its HR system and improved security while the tech hubs initiative continues at pace . “ We started with one in Kenya when I first arrived and I launched another one at the end of 2019 in Asia ,” says Waterfield . “ The aim is to move to our hubs where we can have local people servicing the local users real time . If you ’ re in Australia , you are still separated by five hours from East Africa , which is one of our current hubs . We ' re building those out to help people , and it also gives us an opportunity to look at wider shared IT services .”
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