IT FINANCE
transformation and will help companies mature , by enabling IT teams to become services organisations in their own right , who are focused on adding value to the business with cloud technology .”
Ray Nangle , director of managed services for Exclusive Networks Ireland , agrees that the pros broadly outweigh the cons , citing flexibility , ability to scale , a lower barrier to entry and increased customer choice . But that doesn ’ t mean customers shouldn ’ t think carefully about where unexpected knock-on costs may appear in the business .
“ The concerns for customers really will be around the ability to align service capability around the complexity of the new digital world ,” he says . “ Customers having the choice to adopt and adapt new services will put pressure on resources and skills , companies will need to learn how and when to work with third party services partners to achieve success in innovations and adoption of new technology .
“ The trend is not only going to continue but is going to accelerate , one just needs to look at the trends happening within the tech industry , SaaS providers ( Salesforce ,
96 April 2021