NCDPS
organisation ’ s culture is reflected in its digital transformation . “ Most of the staff exhibit a calling to public service ,” Mack says . “ So , even on the IT side , our IT solutions support and technology services are required to accomplish the mission of the department . If our solutions don ’ t work , bad things could happen and we know that . So , there ’ s a strong commitment to providing excellent IT solutions for the department .”
Technical partnerships with strategies aligned Within such a rigid industry — which is expected when dealing with public safety and correction — the NCDPS is careful when selecting its partner organisations . Mack mentions the organisation ’ s previous and current operations alongside Cisco and Presidio as well as its use of Microsoft tools . These companies were selected based on the alignment of their views as well as their comprehension of the department ’ s goals and restraints .
With the support from its partners , the NCDPS is able to access new insights and leverage the innovative perspectives of expert developers — something the department would not manage on its own . “ Our partners help guide us with emerging technologies and solutions to help meet our business goals and directives ,” Mack says . “ So , we ’ re very dependent on them showing us how we should move forward in certain areas . That being said , we have an extremely talented group of application developers and technical engineers that understand the business at a functional level , and are critical in the design and support of ever changing application / solution needs .”
How has technology facilitated a reaction to legislative change ? The organisation is pre-empting a division of its department with one of those focusing primarily on adult correction . As a result , Mack expects to see more implementation of digital collaboration tools and ultimately , a change in organisational culture as it moves towards digital solutions in the long term .
As the department separates , the NCDPS is likely to experience operational challenges and technology is the key to a seamless transition . Mack explains how the organisation hopes to develop its solutions for the new adult correction department , which will also ensure the safety of its offenders .
“ We continue to explore many new emerging technologies in this space . Mandown , inmate tracking and drone detection
278 April 2022