AI & ML
“ In the future your job will involve training , supervising and correcting the algorithm rather than completing the task yourself ”
SIMON MORRIS AREA VP OF SOLUTION CONSULTING , SERVICENOW
talent shortages within the technology sector that need addressing .
IBM ’ s Global AI Adoption Index found that a lack of relevant skills was the top barrier to AI adoption among UK enterprises . Jon Lester , VP of HR Technology , Data and AI at IBM explains that this is why upskilling for AI is arguably the most critical development area for the workforce moving forward .
“ Employees who are seen as domain experts will still be highly sought-after as they are the ones who will help to develop and train AI ,” he says . “ We have seen some of our support desk employees who have the highest customer satisfaction when answering phone calls or responding to emails , reskill to become conversational specialists who design chatbot interactions that provide a great end-user experience .
“ Those same people are now learning to become prompt engineers who are training large language models to generate responses to questions . AI is measurably moving domain experts to higher value work .”
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