THE TECHNOLOGY INTERVIEW
“ Organisations have already moved beyond experimentation with 38 % operationalising Gen AI and six in 10 exploring agentic AI applications.”
The real challenge, Pascal stresses, lies in the human and governance foundations needed to scale responsibly.
“ Our research shows that leaders must be more deliberate about governance, skills, accountability and human-AI chemistry to realise AI’ s long-term value,” he notes.
According to Capgemini’ s data, only 48 % of organisations have clearly-defined roles and responsibilities for humans and AI systems to work together effectively.
“ Two-thirds of CXOs say clearer governance and accountability frameworks would help them better leverage AI in decision-making,” Pascal goes on.“ While technology is ready, enterprise readiness, trust and the ability to embed AI into decision-making and operating models remain the determining factors.”
In Capgemini’ s view, responsible AI adoption comes down to balance: automation with human insight, speed with control and ambition with governance.
Is the AI bubble bursting or just beginning? Talk of an AI bubble has bounced around the industry for years, but Pascal’ s perspective is refreshingly grounded.
“ Our latest research shows that after an era of‘ AI hype’, business leaders are now increasingly realistic and pragmatic about their AI strategies and have started using it in their decision-making,” he insists.
32 April 2026