SERVICENOW
user-friendly cloud platform .
“ ServiceNow is a very new organisation , particularly for the territory ,” Ackerman adds . “ The way we approach service management and end-service management is significantly different to other organisations .”
Recent developments Utilising a single platform , rather than an amalgamation of acquisitions , is something relatively new within the
Middle East , explains Ackerman . “ When we look at a lot of legacy carriers , they consolidate all of the technologies and an all-encompassing solution . That ’ s probably one of the biggest differentiators for us , the way we deliver our cloud-based services , rather than as part of several different areas .” To this effect , ServiceNow has adopted a single channel architecture , as opposed to a multi-channel architecture , which positively impacts customers and
128 August 2017