TECHNOLOGY
“ THE IMPLEMENTATION OF WI-FI HAS IMPROVED
RELATIONS WITH OUR EXISTING
CUSTOMER BASE ,
AND IT ’ S SOMETHING THAT REALLY DOES ATTRACT PEOPLE TO OUR SERVICE ”
– Boris Matakovic , Chief Information Officer
Customer perks On board the trains today passengers can make use of wi-fi , which NICTD implemented in 2016 . Boris Matakovic , the company ’ s Chief Information Officer , explains that this was put in place is so that commuters can be more productive while they travel , by carrying out simple , day-to-day tasks like checking emails and even catching up on work during their trip . This has
Boris Matakovic
Chief Information Officer
proved very beneficial to the company . “ It has improved relations with our existing customer base ,” Matakovic says , “ and it ’ s something that really does attract people to our service .”
It now also has a mobile app which customers can download on to their phones , enabling them to purchase
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