INSTITUTO TECNOLÓGICO Y DE ESTUDIOS SUPERIORES DE MONTERREY ( ITESM )

from the systematic integration of new capabilities since 2014 , starting with user experience , focusing efforts into easing student-centered procedures , and for professors , students ’ families , and for the institution ’ s staff and employees . The next task was creating attractive apps to be used by students , which would streamline some of their regular procedures . This basis became the starting point for ITESM to venture into data science , big data , and web analytics , followed by AR and VR in learning processes , to finally arrive at machine learning and automation , cognitive analytics , AI , toward sensor installation for IoT operations . Next step was splitting the team into Mode 1 , in charge of continual operations , and Mode 2 , focused on Design Thinking and other concepts able to improve user experience for each population group , into what McKinsey considers the “ Two Speed IT ”.

Interconnectivity among ITESM ’ s community is a result of an optimal

Amjad Ayoubi , Senior Associate Dean , Tulane University

See how Tulane and thousands of other institutions are transforming with Salesforce .