ASIA
“ We are working extremely hard to not only be the most innovative in terms of insurance products for our customers , but to also be the leader in technology deployment to accelerate customer service ”
with our service without having to go through multiple steps of contact .”
In order to support these applications and provide new services , Aflac and other organisations in Japan rely on companies providing and enhancing core IT functions such as infrastructure operations , system development and communications . Some of the market leaders in these areas are NTT Communications , Pactera and NTT Data , which are demonstrating their ability to understand new expectations
— John Moorefield , Executive Vice President and Chief Transformation Officer
and adapt accordingly using both top local talent and off-shore delivery centres .
Across its entire portfolio , Aflac has also invested in a number of cloud platforms , including those provided by IBM , SalesForce and ServiceNow , to support its distribution system , and introduced several payment methodologies which will take advantage of new services in the Japanese market .
“ This allows us to pay claims and reimburse our customers for certain transactions
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