ZAMBIA NATIONAL COMMERCIAL BANK ( ZANACO ) PLC
Through a digital transformation strategy , Zambia Commercial National Bank continues to serve the technologically enabled banking customer
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T he global banking
industry is changing .
As technology continues to redefine the very nature of the financial space , with more and more customers moving away from the physical banking of the past , companies and financial institutions must adapt and innovate with this changing landscape in order to continue to be successful . In this ever-evolving digital world , the responsibility of the IT function has never been more crucial . This is most certainly the case for Zambia National Commercial Bank ( Zanaco ), as the company looks to completely reimagine its IT and technology infrastructure in order to better serve the modern banking customer .
“ It ’ s part of my strategy here to
make IT far more central to the strategic direction of the bank ,” says Frank Banda , Head of IT .
“ As the industry becomes increasingly dictated by technology , there has to be a greater code of alignment between IT and the business , so that it moves away from being just a support function and becomes more of a partner to the business .”
Banda , having successfully worked in Information and Technology in the Zambian banking sector for a number of years , has seen first-hand the transformative nature of the industry and recognises that the key driving force behind any IT transformation in banking will always be the customer .
The modern-day customer is more technologically empowered than ever before and expects the same level of service , access and functionality from all of the companies and business they engage with .
“ They are asking for improved ways of banking , new products and new levels of
AUGUST 2018