ZAMBIA NATIONAL COMMERCIAL BANK ( ZANACO ) PLC
220 efficiency ,” says Banda .
“ And with that we have to rethink how we operate . What was a successful model a few years back has become almost entirely obsolete , and so the bank set it upon itself to become more innovative , more responsive and agile to meet these growing demands .”
Zanaco is currently undergoing a significant digital transformation , targeting a full implementation of a new digital bank by 2020 . Traditionally , technology has always been implemented across the bank as a means of increasing the profitability as opposed to working in unison with the growth journey of the wider organisation .
When attempting to create a far more aligned organisation there can be challenges . Banda readily admits that , with an extensive career in the technology space , the key challenge for him and the company is one of communication .
“ Integrating technology to the business where people may not be as well versed as to the benefits and the functionalities of technology , you have to tailor the way in which you
“ It ’ s about working closely with all of our partners to help take our solutions development to the next level so that those solutions continue to be ones that customers demand and enjoy .”
— Frank Banda , Head of IT
AUGUST 2018