ZAMBIA NATIONAL COMMERCIAL BANK ( ZANACO ) PLC
222 and reliability ,” says Banda . “ They want to be able to perform a transaction in a quick and efficient manner . No queuing , no waiting . That for me is a market that invites challenge from a banking perspective , and so we must rise to that challenge .”
Zanaco ’ s transformation is to serve a wider business strategy , to be the bank of choice in Zambia . The company is already a leader in the market , but Banda knows that it has to innovate in order to continue to be a leader .
This will be achieved through the implementation and delivery of cutting edge solutions for customers , including the launch of a mobile banking application earlier this year as well as a number of in house solutions to become far more agile and responsive to the market .
A key component of this is the bank ’ s vendor management strategy .
“ We align ourselves with a number of vendors at different levels and through our transformation , both internally and on an external basis ,” says Banda .
“ We partner with some vendors to look specifically at the in-house development of solutions for customers but we also work with vendors to help us develop new solutions for the business .”
“ It ’ s about working closely with all of our partners to help take our solutions development to the next level so that those solutions continue to be ones that customers demand and enjoy .”
With technology and the digitisation of business , organisations such as Zanaco cannot reach an “ end point ” and then stop . Technology will continue to evolve and so too must Zanaco , so the goals set for 2020 will not be the same goals for 2021 and beyond .
The journey was an initial three-year plan and as we approach the midway point of 2018 , one and a half years in , Banda looks at this year as a year of laying down the key foundations for the future growth of the business . “ We ’ re sitting in a great space right now . A lot of our energy in the first year was focused on revamping
AUGUST 2018