UNION INSURANCE
250
T he United Arab Emirates ( UAE ) is moving away from its dependence on oil and is seeking to diversify its economy within healthcare , transport and logistics , energy , tourism , and of course , its insurance services .
Covering all industries , the GCC insurance market is projected to rise at a CAGR of 10.9 %, from $ 26.2bn in 2016 to $ 44bn in 2021 , bolstering the economic growth of the region and its citizens . New digital tools and complex regulations will seek to further drive the growth of SMEs and large corporations , enabling businesses to cater towards its evolving client demand .
Licensed by the UAE Insurance Authority and listed on the Abu Dhabi Securities Exchange , Union Insurance has sought to transform the customer experience . Appointed over two years ago , Anshul Srivastav , Chief Information Officer and Digital Officer , explains that the industry ’ s focus on the customer has been significantly isolated from the customer experience in recent years .
“ The insurance sector definitely takes a backseat in terms of customer experience ,” he says .
“ My role is someone who is a technology transformation leader , where I have completely transformed the way Union Insurance has operated on the IT side with my team , looking at various aspects including the
AUGUST 2018