AVAYA
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“ Each company has its own challenges , has its own objectives & technology is an enabler of them ”
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Galib Karim , Vice President at Avaya Americas International software solutions for smart car data management . The company completely aligns itself with what its clients need to help them navigate the sea of digitalisation : “ We understand the strategy or the digital agenda of our clients . Each client has different objectives in terms of a digital strategy plan . I would say that practically all clients have a digital agenda today and what we try to do is to embed ourselves in it to really collaborate with them and help them in their transformation . With each client we have a different process , each company has its own challenges , has its own objectives and technology is an enabler of them ,” explains Karim . A solid relationship of trust in its employees In May 2018 Avaya was recognized as Partner of the Year by Verint Systems , the New York-based software and hardware firm for customer engagement , security and business intelligence . For 17 years , Avaya has been recognised as a leader according to Gartner ’ s Magic Quadrant and is number one in the contact centre infrastructure industry in the region . This is proof of the excellent valuation that Avaya enjoys in the market from industry leaders , clients and collaborators . With a base of more than 50,000 clients in Latin America , many of them are long-term
AUGUST 2018