DIGITAL STRATEGY
40 ees overwhelmed by the shifting sand of tech in the workplace . “ Most HR solutions are designed around change transactions ( name , address , dependents , cost centre , promotion etc ), but those transactions are not how employees and managers go about thinking as far as the world of HR goes ,” he reveals . “ In most organisations , if an employee is getting married they have to update information with HR for payroll , tax and benefit purposes .
“ With ConnectMe , we ’ ve built in functionality we call ‘ Moments that Matter ’. For life and work events that are pivotal times in an employee ’ s relationship with a company , there ’ s an opportunity to delight or frustrate with the nature of the experience . I ’ m delighted if everything I need to know to complete a process is packaged neatly in one place , with information tailored to me .”
Solow cites Deloitte ’ s work supporting a global multi-industry manufacturer through its digital transformation over several years as a great example of the success achievable with ConnectMe . “ They were deploying a HR system globally and during the process they noticed one region had a significant amount of rework because their managers weren ’ t properly using manager self-service to initiate pay changes . They were concerned about that information and future deployments of their HR system as they prepared to launch in North America . We were able to offer our help with ConnectMe to introduce a digital front end while enabling the build out of a shared purposes organisation for them to improve the quality of transaction processing and drive efficiency .”
Previously , Deloitte worked with Philips to roll out its global HR Software as a Service ( SaaS ) solution to support HR transformation and drive innovation . Philips has been able to standardise and simplify core staffing processes and introduce real-time people analytics to drive better talent decisions . Nico Steyaert , Philips Head of HR Digital , enthuses about the results achieved : “ Philips , and specifically its HR organisation , is undergoing a huge transformation process aimed at delivering better business value in a more efficient way . This was only possible because of the excellent support of Deloitte , on one hand around project execution , and the focus on results delivery , and also in providing outside-in views and help with formulating our strategic direction .”
To take Deloitte ’ s services to the next level , what trends is Solow seeing in people management ?
AUGUST 2018