Saltuk Benderlioglu
our corporate clients .” This will allow customers to access their own information in the speedy and efficient way that is increasingly demanded by today ’ s consumer .
One notable innovation from the bank is the creation of humanoid robots , Jassim and Noor . “ Our humanoid robots are implemented in our sales strategy . As these humanoids can move on their own , we present them at customer-based events ,” explains Benderlioglu . When asked of the challenges presented when creating the humanoids ,
Benderlioglu says that the largest challenge was managing expectations . Benderlioglu is referring to the wide variety of associations that can be had with a robot , from basic automation to the most creative science-fiction inventions . “ We have to ensure that the robot is always presented in the context of banking ,” he elaborates . “ This is a customer service designed for the banking population .” It is for this reason that the humanoids act as ‘ ambassadors ’ of the bank , and not a direct sales point . Despite this , they have the
127
EXECUTIVE PROFILE
Saltuk Benderlioglu
Saltuk Benderlioglu is the Head of Information and Communication Technology at Al Khalij Commercial Bank . Mr . Benderlioglu has 20 years of experience in Banking Industry specialising in technology transformation projects . He joined Al Khalij Commercial Bank during the greenfield establishment of the bank in 2007 and implemented a number of technology initiatives since then . He received his Bachelor ’ s degree from the University of Ankara and earned his MBA from the Kelley
School of Business at Indiana University . www . gigabitmagazine . com