UNIVERSITY OF ALABAMA AT BIRMINGHAM
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satisfy , but delight their expectations .” “ These are solutions that they feel that they are a part of ,” he comments .
Another motivation of the company ’ s technological transformation is the goal of easing the workload of both staff and students . “ Some of the ways in which we have achieved this is by moving to unlimited email , creating passwords that don ’ t expire , and having unlimited storage , as well as creating the fastest networks and research computers in the state . When you ’ re working with genomics and personalised medicine , these small factors make a great deal of difference .” Carver cannot emphasise enough the importance of listening to a variety of people when devising a business strategy . “ On my first day as CIO , we created a crowd-sourcing site , and we had some 800 meetings in the first 100 days . By creating a voice for everyone , you can work towards the best possible solution and provide each aspect of the university with its own competitive edge .” This level of communication enabled staff and students to be receptive to the technical changes , because they were solutions requested by them . For example , one goal was to leverage the faculty ’ s disciplinary expertise . “ We can ’ t treat faculty as the most expensive typists on the planet ,”
AUGUST 2019