Tim Gogal , Senior Director of Client Experience Innovation
space , along with the customer service industry , uniquely allows Avaya to position itself as an industry expert ,” says Gogal . As a business with a great understanding of the industry surrounding it , the firm uses its knowledge to stay on top of vertical trends . Avaya combines trends of the future with its end customer experience through two key areas — service design and driving business outcomes . Gogal will deploy a team of software developers and digital transformation strategists to build prototypes for the client leveraging service design practices focused on streamlined business process models . “ We start the process by understanding explicitly what our end customers want from the brand from an experience perspective ,” he notes . Following the initial stage , the business will conduct interviews to align with the executive level visions of the company . During the consulting process , the team will build the business model into a communication workflow that focuses on streamlining the experience . 279 EXECUTIVE PROFILE
Tim Gogal , Senior Director of Client Experience Innovation
Tim Gogal built his career in the customer service industry . He ’ s an Entrepreneurial Leader , Strategic Thinker , Cultural Change Agent , with a passion for Anthropology , Ethnology , and Service Design Strategy with a focus on changing the landscape of business technology in today ’ s digitally disrupted world . His specialties include : Sales & Consulting , Corporate Management , Telecommunications ( Voice ) Architecture , Business Analytics , Customer Service Operations Management , Application Development .
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