VICTORIAN DEPARTMENT OF HEALTH & HUMAN SERVICES
322 that DHHS does , it is important that platforms are chosen for their versatility and long-term sustainability . “ You have to think of platforms strategically as things that you invest in deeply . When the next use case comes along , the question is not how to solve this by going out to market and choosing a new technology and a new vendor , the question is how to deliver this use case using our strategic platform and the things we have already built and have available .” One of the department ’ s strategic platforms is Microsoft cloud services ( Azure , Dynamics and Office365 ), which has the advantage of many pre-existing synergies such as a government-wide enterprise agreement , Microsoft ’ s necessary federal government security certifications , the department ’ s installed base of Microsoft applications , and skills in Microsoft ’ s development frameworks . The department also makes use of other platforms for different use cases : Salesforce for CRM-style applications ; ServiceNow for service
AUGUST 2019