S alesforce is one of the top CRM providers in the industry . What do you think makes Salesforce unique in the market ? What gives it a competitive edge ? Salesforce pioneered the idea of CRM software in the cloud , creating a whole new economy , which has changed the way companies across multiple industries do business . Today , we are focused on enabling companies of every size and industry to take advantage of powerful technologies — cloud , mobile , social , the internet of things , and now artificial intelligence — to connect to their customers in a whole new way . The Salesforce Customer Success Platform includes industry-leading services spanning sales , service , marketing , commerce , and across every customer touchpoint . This year , Salesforce will power more than two trillion B2B and B2C transactions for more than 150,000 companies .