T-SYSTEMS
16
“ We know the speed of change will be rapid , so we need to think about how we manage that ”
— Ciara Mullan , VP of Transition and Transformation agenda , focusing on our customers , lining up what we do internally with what our customers do and what they need . We can see this most recently in what ’ s happened in response to the coronavirus with our customers . It ’ s been a really trying time and an opportunity to test ourselves .”
The pandemic led them to some positive outcomes . “ If I think about what we ’ re able to do for customers , we had to quickly rise to the challenge of responding to coronavirus . We found that we have the procedures to work from home , we can quickly get our people to work this way , and we ’ ve also been able to see how capable we are when reacting to a crisis in an agile way .”
It also had to act quickly to provide solutions to customers . “ Over the course of one weekend a customer needed to double their network capacity in response to people working from home , and we could do that ,” Mullan explains . In another case , a very large logistics company quickly received 15,000 encrypted connections for employees who needed to work securely from home , and it was also able to provide a US healthcare
AUGUST 2020