ALTAMED HEALTH SERVICES
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“ Through our digital transformation our patients will have access to healthcare through mobile devices , when and how they want it ”
— Raymond Lowe , Senior Vice President and Chief Information Officer , AltaMed Health Services
He launched its digital transformational journey with a focus on healthcare ’ s quadruple aim : improving quality , improving patient experience , improving provider satisfaction , and lowering costs . In order to do this Lowe set about developing a comprehensive plan that was rapid , agile and included input from business stakeholders in clinical and financial operation areas . “ A DevOps initiative or technology without operational buy-in will likely not deliver the right outcomes ,” Lowe says . “ I always keep in mind what the corresponding workflow is and what the KPIs are that we need to meet for the organization , thinking not just in terms of technology , but from an operational perspective .
“ Digital transformation is not easy ,” he adds . “ Aligning the organization requires flawless delivery of operations . Good IT requires detailed planning and strong operations to ensure the organization will be successful . Ultimately , I think IT needs to run like magic .”
The last two years have certainly produced many benefits . AltaMed has hardened core services , particularly uptime and critical services ,
AUGUST 2020