at their level , you ' re going to be successful not because the technology worked , but because you understand and solve their problem ”.
“ It ' s about making sure that you communicate constantly , that people understand the expectation , the ‘ why ’ behind it . You also need to make sure that when you fall down , you say , ‘ okay , we made a mistake . Now let ' s learn from it . And let ' s not do that one again ’. Change management is a process . It ’ s not a moment in time . It ’ s important to remember , change management takes time . It is not going to happen overnight ”.
“ Retail is not dead . Retail is no different than it ' s always been . It ' s constantly moving and changing ”
CHRISTOPHER DAVIS CHIEF INFORMATION OFFICER , THE TILE SHOP
The Kaizen Philosophy Kaizen is a Sino-Japanese word , Kai meaning change and Zen meaning good . The philosophy popularised by Toyota is the belief that small , incremental improvements add up over time .
While dealing with the impacts of the global pandemic , The Tile Shop has been able to pay off all debt through gained efficiencies and reduction of inventory , proving that the kaizen mindset seems to be doing them right .
“ My thought process is you can ' t sit still . If you sit still , you ' re falling behind because your competition is not sitting still . It really comes down to an Agile method and mentality , a mindset of being able to continually make changes and improvement ”.
“ As I work with partners , I learn new things , and I may change my course of direction . That ' s the process . And if you can make sure that you bring people along for the ride , then that process is successful . The biggest challenge is not doing anything because you ' re afraid to start . Fear can be a great deterrent ”.
Value Extracting Partnerships In parallel to laying the foundational elements needed for future growth and development , The Tile shop is “ opportunistically leveraging cutting-edge technology solutions ”, focusing their attention and resources toward leapfrog
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