drives us to our endgame faster ”. “ Pro Market Managers , our business development team , use a CRM Salesforce platform . Coreflex Solutions is supporting and enhancing the platform , and they ’ ve been very helpful . They ' ve been able to make improvements , but they also happen to be a great SAP offshore partner for us . So they ’ re helping us with testing for our SAP upgrade . I ' ve had the pleasure of working with Coreflex multiple times at several different companies . Their leadership knows what they do well and will do it , but they will also tell you what they don ' t do . When I go to them , I always know what I ' m going to get ”.
“ Citrix is the underpinning of our stores and warehouses today . The company has been with us a long time , but they ' ve re-engaged with me , and we ' re talking about new solutions . I ' m describing what we want to do , and they ’ ve suggested we might actually need to reduce our licensing to deliver the solutions that we ultimately want and need ”.
“ At the same time , they also want to talk about security capabilities — foundational services that keep our organisation safe . And just like the other partners I ' ve mentioned , Citrix is another one who has been willing to listen ”.
Before we wave our goodbyes , I ask Davis about the fate of retail and the role of eCommerce .
“ Retail is not dead . Retail is no different than it ' s always been . It ' s constantly moving and changing . You just have to bounce back , whether it ' s an unexpected result , he challenges of transportation and supply chain or your customer suddenly deciding they no longer want to do business the same way . You can ' t stay put in retail ”.
“ Everyone talks about Omnichannel . I think of it as channel-less . Customers want what they want − when they want it , how they want it , and where they want it . Don ' t think in terms of channels ; just be where your customer is and provide a frictionless experience .”
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