Five years of transformation Embarking on its five-year digital transformation in 2021 , the first year of Tomei ’ s roadmap was centred around setting the foundations . “ This is where we started to look at infrastructure technologies to support us in our journey and allow us to evolve quickly .”
Today , Tomei is one-third through its journey . “ We are now actively focusing in eCommerce , leveraging multiple channels to sell our products online . We are also looking to improve our customer experience – both online and in store – with the use of technology to create a more personalised customer journey ,” says Liong .
“ Another part of our digital transformation is to achieve operational excellence . This is where we have started to adopt technologies such as robotic process automation ( RPA ), digital workflows , and custom-built solutions to simplify , automate and reengineer our operations to be more streamlined , costefficient and effective . It is this key initiative that will be vital in us overcoming a number of challenges .”
One of the most significant pieces of technology that Tomei has adopted is the Microsoft Azure Stack HCI – one of the most cost-efficient , hyper-converged infrastructure solutions on the market .
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