TRAILBLAZER

As CTO EMEA at Zendesk , Matthias Goehler ’ s job is to think about what comes next through innovation . He works closely with customers all over the region to better understand the challenges they ’ re facing and how Zendesk can help solve them .

What is the key to success in your role ? Connecting and listening to our customers is critical to continue improving our platform and build more innovative , customisable solutions that are going to help with evolving the role of their customer experience . As part of that , I am also engaged in driving the technology strategy for Zendesk .

How is Zendesk leading the way ? One of Zendesk ’ s strengths is that it is an easy to use and open platform , so it can be quickly implemented and integrated with existing systems , as well as easily picked up by agents . It ’ s my responsibility to make sure that we ’ re both purposeful and forwardthinking in our development , so that every time we add new features we make sure that they add value without adding complexity .

We ’ re a growing company , but still with the values and energy of a startup .

20 August 2022