TRAILBLAZER
What has been your highlight in your current role ? Being part of and able to contribute to the company ’ s growth in the EMEA region and bringing further innovation , particularly in AI . I love to connect with customers , partners and prospects in person , as we recently did during our regional Relate events . It is great to hear directly from customers about how they ’ re using our platform to advance their business growth .
Also , working with this amazing and highly motivated team at Zendesk . I really love the positive energy of Zendeskians . Everybody wants to make a difference for our customers .
What is your leadership style ? I truly believe that you achieve the best results in a diverse team , embracing the range of experiences and opinions . The three “ principles ” of my leadership style :
1 . A team works best when they ’ re not being told what to do but when they are bought into what needs to be done . So it ’ s important to spend time with the team to define goals and what you want to achieve together . Change happens best when you have everybody on board .
2 . One cannot ask for trust , one can only earn trust . So I operate by the principle of “ I cannot tell you everything that is true , but everything I tell you is true .”
3 . Coach team members when needed & always stand in front of your teams .
22 August 2022