ASIA
“ We want to be in the first group . We want to be an innovator , a pioneer , and not be scrambling for survival . We want to add value to the customer .”
For Kennelly , the customers must have a “ meaningful and aligned experience with BNP Paribas Cardif ” in order for the business to thrive . Currently , it appears that this mindset has been wildly successful for BNP Paribas Cardif , and allows the business to bask in confidence for the future while it moves ahead with advanced technology .
“ We ’ re looking at what we do in terms of AI , in terms of business automation , IoT , mobile , cloud , social , and how that ’ s all underpinned by being a truly digital processdriven company ,” Kennelly concludes . “ We also need to challenge ourselves naturally in terms of whether what we ’ re doing is adding real value from the customer ’ s perspective . If not , apart from the mandatory topics which we have to do regardless of whether the customer sees the value or not , we shouldn ’ t be doing them .”
Transparent communication is an important feature of
Cardif ’ s company culture www . gigabit . net 123