BANK ABC

around 2013 , but everybody has a different understanding of what is meant by digital banking ,” says Stuart Rennie , Group Head of Information Technology .

“ Our digital strategy at ABC is not only about our customers and providing more digital services for customers , but includes the organisation itself - internal touchpoints with staff , customers , vendors , outsource providers and of course , how the Internet of Things will change our processes .”

For Rennie , it ’ s very much centred around the idea of an agile approach to developing the organisation ’ s internal applications and processes , and not just embracing digital banking for digital banking ’ s sake .

Through the transformation , Rennie is overseeing a digital strategy that will enable Bank ABC to become quicker and faster in terms of its capabilities to rapidly develop new services and applications .

Rennie describes this as “ packaging smaller sets of functionalities ”, developing and delivering these functionalities in a series of “ sprints ”.

Despite the company seeing itself in the infancy of this digital strategy , the agile approach has been extremely successful and it will look to replicate this approach in

Number of employees at Bank ABC

130 December 2017