Agility as a service
MASHREQ BANK
technologies was at the heart of us acknowledging the digital workforce .”
Of course , Mashreq maintains a human workforce who , free of more menial tasks , are available to customers to answer in-depth enquiries , but the main advantage of the digital worker is speed . This is what customers value most , according to Chouhan ; wait time and task processing time are reduced , and so any misgivings they may have about leaving their finances in the hands of robots are left by the wayside .
Agility as a service
This ecosystem that Mashreq has developed runs on an agile methodology – a disciplined , collaborative business process that makes approaching high-end technology more manageable . This extends , too , to the partner ecosystem whereby Mashreq allows partners to co-innovate .
“ The partners should feel that they are getting something in return , and upgrading themselves through our partnership ,” says Chouhan . “ Cyber security is also part of the ecosystem . The space , the depth , and the intensity at which transactions are getting digitised – and therefore the
172 December 2017