DIRK KLEINOW , HEAD OF IT SYSTEMS IN DEUTSCHE BAHN ’ S PROCUREMENT DIVISION , DISCUSSES HOW THE COMPANY IS WORKING TOWARDS A DIGITAL FUTURE

Investing approximately € 1bn in a number of digitisation projects , Deutsche Bahn has become heavily focused on transforming its service delivery over the last five years . With an additional venture capital totalling up to € 100mn , its ambitions have seen its overall operations and transport infrastructure overhauled , as well as adopting an enhanced ‘ customer-centric ’ attitude along the way . Obtaining positive financial results in 2016 , Deutsche Bahn has continued on its digitisation journey and has placed significant emphasis on guaranteeing positive customer experiences . “ Since I started working at Deutsche Bahn , we have placed a greater focus on customer satisfaction . We see procurement as an integral part of the business , where collaboration between different departments has become vital ,” explains Dirk Kleinow , Head of IT Systems .