Customer service is a key focus area for Deutsche Bahn Germany will also see it continue to innovate alongside the development of the market .
“ Innovation will change our way of working , but it will also change how we gather information and improve the speed of our services ,” Kleinow adds .
“ I think that the procurement department will change its way of negotiating contracts ; it will come to be the facilitator of ‘ the sourcing event ,’ put it that way ,” concludes Kleinow . “ We ’ ll gather all the information , bring all the parties together , and create collaborative teams . This , I feel , is the future of procurement .” www . gigabit . net 73