NORTH AMERICA
“ We ’ ve been relying more on electronic communications with our customers and about 70 % of our clients have signed up for paperless billing ”
— Chad Wilkerson , Director , Sustainability & Infrastructure Sourcing , T-Mobile
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Telcos can seem rather amorphous when it comes to internal processes and infrastructure , but of course there is a physical architecture that feeds T-Mobile ’ s processes and products . “ Telcos do have an interesting model that you might not have in your normal retail or manufacturing footprint . Not only do we have retail stores , corpo- www . gigabitmagazine . com