AEROJET ROCKETDYNE
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the value from this information in order to ensure that it is achieving what it set out to achieve . To this end , Aerojet Rocketdyne uses service level agreements , metrics , key performance indicators ( KPIs ) and critical performance indicators ( CPIs ) as a means of measuring the company against its strategy and architecture . “ What does ‘ done ’ look like in our world ? We are constantly figuring out how we get there and measuring ourselves across that journey ,” says Avakian .
“ Using data to get there is very much ingrained in our company so that we can ensure we ’ re making objective , quantifiable measurements to be able to evaluate if we did realise what we were trying to achieve in the beginning .”
In the technology space , the measurement of success is crucial both internally and externally and with technology and innovation evolving at an increasing rate , communication proves key . Avakian is a firm believer in proof of concepts and providing real , tangible examples of the returns on investment ( ROIs ) that technology can bring . He feels that in today ’ s digital age , this is more vital than ever since software as a service ( SaaS ) companies are able to “ spin up environments and applications with the snap of a finger and a click of a mouse .”
“ Now we can bring technology to our customers more quickly ,” he explains . “ They can touch it and feel it and that provides them with the confidence that we can invest in it and provide that to the masses ,” he says . “ That ’ s how I think it ’ s changed the value proposition while being able to get something to market so much more quickly than
DECEMBER 2018