SBM BANK
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Ramphul spent most of his career in the banking and consultancy space , where he occupied a number of key positions in IT , and recently joined SBM where he was ready to take on new challenges within the finance industry . At SBM , Ramphul is responsible for all IT applications used on both the customer side as well as internally . He also heads the Project Management Office and the Business Solutions Group . “ When I joined the bank in January , one of the key projects was the upgrade of the internet banking and mobile banking platform ,” he recalls . Ramphul and his team hit the ground running to get the project done and by April , it had successfully gone live .
Keenly aware of SBM ’ s place in the banking sector , Ramphul believes it is “ imperative ” for SBM to implement innovative digital solutions in order to surpass its main competitors . This is key not only in terms of customer service ( with the likes of SBM ’ s new mobile banking platform ), but also in the inner workings of the bank itself . “ If we want to go digital outside , our processes and operations within the bank need to be fully digital as well ,”
“ We can ’ t go digital outside if our processes and operations within the bank are not truly digital ”
— Ashwin Ramphul , Head of IT Application , SBM
DECEMBER 2018