SBM BANK
320 used to process inward remittances at SBM – this has reduced processing time from over 15 minutes to just 2-3 minutes , and as Ramphul adds : “ The advantage with robots is that they operate on a 24 / 7 basis .”
With operations spanning in Kenya , India and soon the Seychelles , Ramphul is keenly aware that SBM ’ s customers will increasingly demand and expect to be able to bank digitally at their convenience . “ We ’ re present in countries where innovations and digital solutions have really hit the roof . India is like a honeypot where digital solutions are concentrated , and Kenya has the highest digital penetration point in the whole of Africa . Our technology partners such as Infosys Finacle have tremendous experience in these markets , and we are constantly leveraging their expertise . One of the key things with technology is user experience , so revamping the user interface for our internet banking and mobile banking customers was a necessity . We really felt they needed to have a proper user experience ( UX ), which is more modern , more appealing and more user friendly , so it was necessary to move to a more digital-friendly solution for
“With technology , we are able to deploy our staff to do true value-adding tasks and more revenuegenerating initiatives , instead of getting bogged down with administrative tasks ”
— Ashwin Ramphul , Head of IT Application , SBM
DECEMBER 2018