ABU DHABI UNIVERSITY
354 printing services ‘ I want print ’? You still have customers who prefer , and are maybe more efficient at , doing things the old way . So that is a challenge not to fix , but to improve . The biggest point is to gain people ’ s trust on technology initiatives .”
The student information system , finance , HR and procurement are all united under one enterprise resource planning ( ERP ) system from Oracle . Again , as well as cost , student needs have been placed at the fore , with a student survey gaining feedback on how the improvements have impacted those who matter most . “ After taking action on the IMT dep- artment capability assessment , all these technological changes in the classrooms , building governance and strengthening the overall IT infrastructure and behavior of the team , the total response was 75 % satisfaction across ADU ,” says Aninias . “ Now the next challenge is to achieve 80-85 % satisfaction for the next cycle . If I cannot measure the things I ’ m delivering , how can I implement them ?
“ The services we offer should be aligned with what ’ s going on in the outside world , so we can prepare students for the challenges of adulthood ”
— Joseph Aninias , Director of IMTS , Abu Dhabi University
DECEMBER 2018