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In the latter , Alfaraj is resolute in his belief of the importance of people . “ Any transformation is about people and how we work – we knew from the start that this journey would be about enhancing capabilities , increasing collaboration and developing new ways of working ,” he explains . “ Our change management was built around three themes ; clarity , capabilities and commitment . We made sure everyone knew of all the changes every step of the way , we invested significantly into building our capability across the company , and we were fortunate to have a management team committed to driving that change . That has brought real innovation in the way we run our operations , and it was important to our overall success – once the leadership adopted the changes , the rest was a chain reaction right through the organisation .”
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