Technology Magazine December 2019 | Page 45

SPEECH SYNTHESIS
catering to customer service which recently raised $ 60mn in a Series C funding round . Vasco Pedro , CEO and co-founder , told Gigabit that : “ Through our AI-powered , humanrefined ‘ Translation-as-a-Service ’ platform , Unbabel is creating a seamless way for companies to serve customers in their native languages . It ’ s where machine learning meets human ingenuity : we are leveraging Neural Machine Translation , Natural Language Processing and Quality Estimation along with the power of a global community of translators that work in combination with our technology to
translate business customer service requests in nearly any language .
“ Language remains one of the biggest challenges for companies looking to function in the global economy . 75 % of the world ’ s population doesn ’ t speak English , and a good customer experience , regardless of language , should be a universal consumer right – if not a digital right .”
SPEECH SYNTHESIS
Speech synthesis has also received a second-wind from the new approaches made possible by emerging technologies . The field has come a
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