CONVERSATIONAL AI
[ 24 ] 7 . AI
Against the backdrop of a growing cyber war , [ 24 ] 7 . ai is providing a safe platform for businesses to communicate with their customers
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[ 24 ] 7 . ai co-founder and CEO PV Kannan realised , back in 2000 , that the key to forward-thinking customer engagement was reaching beyond customers calling up companies to talk to call centre representatives to get answers to queries and moving quickly towards a digital standpoint . “ Today , customers want real-time responses to their questions ,” says [ 24 ] 7 . ai ’ s Global CISO & Chief Privacy Officer , Dr Rebecca Wynn .
CONVERSATIONAL AI
Conversational AI is redefining customer experience ( CX ) across business messaging , voice and everywhere else . The journey for [ 24 ] 7 . ai towards meeting the need for more efficient customer interactions is allied to the rise of the chat bot triggering database responses ; this inspired Kannan ’ s team to develop [ 24 ] 7 . ai ’ s NLP ( Natural Language Processing ) to build the business globally .
“ Companies partner with [ 24 ] 7 . ai because we ’ re pioneers in the industry ,” maintains Dr Wynn . “ We ’ re able to harness strong analytics to provide a seamless transition when customers need to
DECEMBER 2020