[ 24 ] 7 . AI
ENGAGEMENT CLOUD
20
[ 24 ] 7 . ai Engagement Cloud is the industry ’ s first integrated suite of conversational AI services designed to power both virtual and human agent interactions seamlessly across voice and digital channels . With Engagement Cloud , IT and CX leaders are able to rapidly diagnose customer intents and build , automate , monitor and optimise customer service and sales journeys . The intuitive , self-serve interfaces in Engagement Cloud empower both experts and non-technical users to make quick decisions .
Powered by [ 24 ] 7 . ai ’ s AIVA conversational AI technology , informed by decades of contact centre operations excellence , and combined with expert human insight , Engagement Cloud anticipates your customers ’ needs to streamline resolutions and strengthen relationships .
Engagement Cloud supports a consistent , branded customer experience while making every interaction more cost efficient and satisfying for customers and agents alike . Offering a single point of control for creating and managing human and bot interactions across digital and voice channels , its self-service tools can be used to set up intent selections and build conversational bots , business logic , conversation flows , user interfaces , and more .
DECEMBER 2020