Technology Magazine December 2020 | Page 22

FUTURE PROOFING CX
[ 24 ] 7 . AI
22 fifth-generation ( 5G ) mobile networks and how fast malware , botnet attacks , and other cyber-attacks can move through a network .
“ Without a EDR and threat hunting platform , it might take dozens of analysts to do those correlations , but CrowdStrike ’ s use of machine learning and real-time response capabilities speeds up investigations and remediations in our environment . It ’ s not just correlating the data , it ’ s about being able to correlate and stop an attack as quickly as possible .”
FUTURE PROOFING CX
Dr Wynn highlights a growing trend for businesses , particularly retail , moving online ; something which has been accelerated by the global pandemic . “ We ’ re supporting new customers as they develop communication channels to be able to manage this shift ,” she says . “ With our full web presence , we can manage their transition seamlessly . We ’ re also being approached by the education and healthcare sectors to help them meet the challenge of keeping their people connected .”
DECEMBER 2020