COMMUNITY HEALTH NETWORK
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“ One of the decisions the Board of Directors made when they created the role of Chief Analytics Officer was that it had to be a physician ,” says McGill . “ When you try and make data analytics a strategic asset , having a physician lead the analytics and information technology departments really puts a different focus on these areas .”
With his background as a physician , McGill understands the need to drive the digital transformation of the business as a way of ultimately improving patient outcomes while reducing costs . But , as with any big change , it ’ s not an easy process .
Community took the approach of transforming just two areas initially . “ One is the patient-facing area to allow patients to have the same experience with healthcare as if they were shopping or paying bills online ,” McGill explains . “ We focused on things like receiving appointment reminders , scheduling appointments online and communications between providers and patients . Secondly , we focused on operational areas
DECEMBER 2020