233 the patient journey and the caregiver journey , so we will have the ability to understand that and strive for a frictionless experience .”
“ I ’ m not sure you ever get to where you want to be because there ’ s always continuous process improvement . But I do think that our goal is to continue to focus on the patient and on our caregivers , on equity , whether that ’ s race and social equity , health equity , outcomes , social determinants of health like food insecurity and reliable housing , continuing to focus on those things , and leveraging digital tools as much as we possibly can to achieve those goals and outcomes .
“ Our brand promise is Exceptional Care , Simply Delivered , and one of our values is Patients First ,” McGill adds . “ When you put those two together , along with the culture at Community , that ’ s what drives people to come to work here every day .”
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